Privacy Policy

Ozwide Freight Solutions is committed to protecting the privacy of individuals who visit our site or use our services. This privacy policy outlines how we collect, use, disclose, and protect personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Australian privacy legislation.

We are Ozwide Freight Solutions, with our principal place of business located at 123 Pacific Highway, Suite 5, North Sydney, New South Wales, 2060, Australia. We are the data controller responsible for processing your personal data collected through our online platform and in the provision of our services.

We collect various types of personal data when you interact with our site or use our services. This may include: - Contact information such as your name, email address, phone number, and physical address. - Business information such as company name, job title, and industry details. - Information necessary to provide logistics services, such as shipping details, cargo information, customs documentation, receiver contact details, and billing information. - Information you provide when you communicate with us via inquiries, feedback forms, or other means. - Website usage data collected automatically through cookies and similar technologies, including IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits.

We collect personal data directly from you when you provide it to us through our site forms, email communications, or during the process of engaging our services. We may also collect data automatically as you navigate our online platform.

We use the collected personal data for the following purposes: - To provide, operate, and maintain our services, including freight forwarding, customs clearance, warehouse management, distribution services, supply chain consulting, and import/export services. - To process transactions and manage your accounts. - To communicate with you, respond to inquiries, and provide customer support. - To improve, personalise, and expand our services and online platform. - To understand and analyse how you use our site. - To develop new services, features, and functionality. - To send you updates, promotional materials, and other information (where you have opted in or we have a legitimate basis to do so). - To detect and prevent fraud and other illegal activities. - To comply with legal obligations and regulatory requirements.

Our legal basis for processing your personal data includes: - The necessity of processing for the performance of a contract with you or to take steps at your request prior to entering into a contract (e.g., providing logistics services). - Your consent, where required by law (e.g., for sending direct marketing communications). You have the right to withdraw consent at any time. - Processing necessary for compliance with a legal obligation to which we are subject (e.g., customs regulations, tax laws). - Processing necessary for the purposes of our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving services, preventing fraud, conducting business operations).

We may share your personal data with third parties under the following circumstances: - With service providers who perform services on our behalf, such as carriers, warehousing providers, customs brokers, IT service providers, and payment processors, solely for the purpose of providing our services to you. - With regulatory authorities, government bodies, or other third parties when required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others. - In connection with a merger, acquisition, or sale of assets, where your personal data may be transferred as part of the transaction, subject to appropriate confidentiality obligations. - With your consent or at your direction.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the type of data, the purpose of processing, and legal or regulatory requirements.

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include: - The right to access the personal data we hold about you. - The right to request rectification of inaccurate or incomplete data. - The right to request erasure of your personal data. - The right to restrict the processing of your personal data. - The right to object to the processing of your personal data. - The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format. - The right to withdraw consent at any time, where processing is based on consent. - The right to lodge a complaint with a supervisory authority.

We use cookies and similar tracking technologies on our site to collect information about your browsing behaviour. This helps us analyse site traffic, improve user experience, and provide targeted content. You can manage your cookie preferences through your browser settings.

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those in your country. We take steps to ensure that such transfers comply with applicable data protection laws, such as relying on adequacy decisions, standard contractual clauses, or other appropriate safeguards.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, you may contact us by writing to us at: Ozwide Freight Solutions 123 Pacific Highway, Suite 5, North Sydney, New South Wales, 2060, Australia.